Customer Care Executives at Ascentech Services Limited

Ascentech Services Limited - Our client, a leading Company in Manufacturing and Sales of crafted Bathroom and Sanitary wares (Bathtub, Jacuzie, Wash hand basin, Water closet etc), is recruiting suitable candidates to fill the position below:

Job Title: Customer Care Executive

Location: Victoria Island, Lagos
Employment Type: Full-time

Responsibilities

• Managing a team of representatives offering customer support.
• Overseeing the customer service process.
• Resolving customer complaints brought to your attention.
• Creating policies and procedures.
• Planning the training and standardization of service delivery.

Requirements

• A Bachelor’s Degree in Administration or related field.
• 1-4 years' experience in a bathroom and sanitary ware industry.
• Excellent interpersonal and written and oral communication skills.
• Ability to lead a team.
• Knowledge of CRM systems.
• Computer skills.
• Knowledge of mediation and conflict resolution techniques is preferable.

Application Closing Date
15th January, 2022.