Ascentech Services Limited - Our client, a reputable Internet Service Provider (ISP) Company, is recruiting suitable candidates to fill the position below:
Job Title: Customer Care Service Executive
Location: Abuja
Employment Type: Full-time
Reporting To: Direct-Supervisor Shop Operations; Functional Territory Sales Manager
Job Responsibilities
- First-line interaction with customers to Ensure customer queries/requests/concerns attended, documented, and reported to management
- Follow-up with the relevant department should in case there is any delay, escalate at deviations
- Responsible for shop maintenance, and allied activities to ensure Service Standards are not compromised
- Ensure Daily Operational Reports are prepared and submitted in time
- Ensure efficient operations at the shop by coordinating remedies of issues affecting operations
- Ensure Customer Service attitude is exemplified by actions and initiatives
- Motivate contribution from colleagues to ensure Customer Delight
- Adopt standards for business activities/processes and ensure adherence
- Share improvisations with management that can be replicated at all locations/processes
- Customer Focused, Result oriented, Zeal for Initiative with Speed, Leadership quality and team Handling capacity, Energetic and Assertive, Customer query resolving skills, Excel Knowledge is a MUST.
Requirements
- Candidates should possess a Bachelor's Degree / HND qualification.
- Relevant Industry Experience, Been on the front end handling customers and team.
- Should have Planning and organizing skills, also a sharp business acumen.
- Experience: Experience 2 to 3 years as a customer care executive in an ISP/Telecom company.
Application Closing Date
18th January, 2022.
Method of Application
Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the email.
https://www.hotnigerianjobs.com/hotjobs/398999/customer-care-service-executive-at-a-reputable-int.html