EHA Clinics, a subsidiary of eHealth Africa, is a chain of clinics spread across Nigeria that provides innovative and technology-driven healthcare to the population. EHA Clinics currently operates three Clinics located in Abuja and Kano and is working to expand to other parts of Nigeria. EHA Clinics uses state of the art equipment to bridge the gap in the provision of high-quality diagnostics and healthcare through routine services (general consultations, laboratory investigations, pharmaceuticals, annual medical checks, child wellness checks, ultrasonography...etc) and specialized services (telemedicine, medical evacuation, home care, dental care, ophthalmology, and radiology).
Within every clinic location, EHA Clinics simultaneously implements a Community Health Program which utilizes an innovative financing mechanism to promote universal health coverage and access for the low-income, uninsured and underserved population through a low-cost, pro-poor prepayment scheme. These programs form the basis of care EHA Clinics provide, catering to different cadres of the population based on economic profiles.
Summary of Job
- The Assistant Laboratory manager will be expected to deliver first-class laboratory managerial services to support accurate medical diagnoses and the wellbeing of our patients.
- In this role, you will supervise and manage other laboratory staff including scientists and technicians.
- You will assist the laboratory manager on the path towards international accreditation and expand our service areas.
Essential Duties and Responsibilities
- To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
- Other duties may be assigned.
Assistant Laboratory Manager Duties:
- Interact with patients and family members in a professional, compassionate and respectful manner to facilitate healthcare delivery as a team member.
- Maintain quality results by running standards and controls, verifying equipment function through routine equipment maintenance and advanced troubleshooting; calibrating equipment utilizing approved testing procedures; monitoring quality control measures and protocols.
- Review logs and registers to ensure compliance with established policies and procedures.
- Draft, review, and enforce new SOPs.
- Setup and maintain the Lab Information Management System for specimen tracking, entering results, and reporting.
- Perform business analysis of laboratory operations and expansion of services.
- Prepare laboratory staff duty schedule.
- Manage the External Quality Assurance programs subscribed to by EHA Clinics.
- Assist in developing and implementing a QMS and its associated SOPs and policies to satisfy accreditation requirements for ISO 15189.
- Investigate non-conformities and patient complaints and take remedial action.
- Support HR with recruitment, onboarding, and offboarding of laboratory staff.
- Solicit new customers and clients to grow business.
- Assist in marketing and sales activities.
- Assist in the introduction of new initiatives and technologies.
- Prepare laboratory performance and quality reports for executives to review.
- Ensure all staff maintains their professional accreditations and licenses.
- Liaise with the software team to maintain laboratory interface, LIMS/other software.
- Assist in Solicitation of vendor information, quotations, and proformas.
- Maintain inventory.
- Manage procurement of tests and consumables.
- Contributes to a safe and secure environment for patients, visitors, physicians, and co-workers by following established standards and procedures; complying with legal regulations.
- Maintains patients’ confidence by keeping laboratory information confidential.
- Maintain professional license by complying with regulatory requirements including continuing professional development activities.
- Participate in assigned research projects as needed.
- Other duties as assigned from time to time.
Professional Development:
- EHA Clinics requires all staff to keep their knowledge and skills up to date.
- S/he is expected to continue to learn throughout their career at EHA Clinics through continuing professional development (CPD).
- The professional body relating to specialist areas will have information on the type of CPD to be carried out and how much should be completed each year.
Qualifications & Training
- A minimum of Bachelor of Science Degree in Laboratory Science from an accredited university.
- Additional training and experience in laboratory quality management systems.
- Candidate must possess a Certification from the Associate of the Institute of Medical Laboratory
- Science Council of Nigeria (AMLSCN)
- Candidates must possess a current practicing license.
- Relevant Certification will be an added advantage.
Work Experience:
- Minimum of 3 years of managerial experience in a regulated clinical laboratory is required.
Customer Service Requirements:
- Must have excellent customer service skills and communication skills.
- Must be kind, compassionate, dedicated, and patient.
- Must be able to review, analyze, and respond to different situations they encounter daily.
- Must be able to think critically in adapting to change, judging situations, and taking appropriate decisions.
Key Skills and Attributes:
- Computer literacy
- Excellent Communication
- Working Under Pressure
- Humane, Empathetic, and Supportive Bedside Manner
- Leadership and Teamwork
- Problem solving and Initiative
- Time Management and Organization
- Attention to Details.