Ericsson is a world-leading provider of telecommunications equipment & services to mobile & fixed network operators. Over 1,000 networks in more than 180 countries use Ericsson equipment, & more than 40 percent of the world's mobile traffic passes through Ericsson networks. Using innovation to empower people, business & society, we are working towards the Networked Society, in which everything that can benefit from a connection will have one. At Ericsson, we apply our innovation to market-based solutions that empower people & society to help shape a more sustainable world.
We are recruiting to fill the position below:
Job Title: Packet Core Support Engineer
Req ID: 574284
Location: Lagos, Nigeria
Our Exciting Opportunity
- We are now looking for a Packet core Engineer that will provide technical service and support to our customers.
- In this role, you will troubleshoot and resolve problems to stabilize and optimize customer networks.
- You will configure and integrate different nodes and solutions in new and live customer networks.
- You will typically interact with customer technical staff, operation managers, service engineers and other groups within the Service Delivery organization.
- You may also interact with groups in sales, R&D, 3rd party suppliers and local authorities.
- As there are no distinct borders between the areas, you will need to be flexible and master more than one area.
- You are expected to travel internationally and work in different cultural environments.
- The technical development is rapid and you are responsible for continuously keeping your competence and skills up to date.
- You will require a broad knowledge within telecom and Datacom, covering both hardware, software, and network knowledge.
- You will work, collaborate, and communicate in an international environment, both with colleagues internally as well as customers and suppliers to Ericsson.
- The role more than often requires you to take on big responsibility and it is important that you can work independently. .
You Will
- Customer support request (CSR) investigation follow up and coordination.
- Analyze problems and identify suitable solution to these problems.
- Do Software Update Management (SUM) activities.
- Working on complex troubleshooting, using support tools and according to global support processes and procedures.
- Developing and maintaining relationships with Customer.
- Actively engage in communication with other engineers for the purpose of knowledge sharing.
Job Requirments
To be successful in this role you must have:
- Minimum of Bachelor's Degree in Engineering or equivalent
- Domain experience: (Packet core) at least 7 - 8 years.
- Very good knowledge of Ericsson Packet Core nodes, SGSN-MME, GGSN, EPC, vEPC
- Good Understanding of Packet Core surrounding Nodes (Like IMS, OCC, Charging Nodes)
- Good knowledge of SAPC (Policy server) , IPWorks (DNS)
- Familiar with virtualization and the Cloud Systems
- Excellent IP background
- Very good knowledge of Linux
- Negotiation & argumentation skills
- Planning & organizing skills
- Delivering results & meeting customer expectations
- Presentation & communication skill
- Working with people.
You should also have:
- Excellent social and interpersonal skills
- Responsive and result oriented
- You will be perseverant, as well as open minded, with a passion to win.
What's in it for you?
- Here at Ericsson, our culture is built on over a century of courageous decisions. With us, you will no longer be dreaming of what the future holds – you will be redefining it. You won’t develop for the status quo but will build what replaces it.
- Joining us is a way to move your career in any direction you want; with hundreds of career opportunities in locations all over the world, in a place where co-creation and collaboration are embedded into the walls.
- You will find yourself in a speak-up environment where empathy and humanness serve as cornerstones for how we work, and where work-life balance is a priority. Welcome to an inclusive, global company where your opportunity to make an impact is endless.
Application Closing Date
Not Specified.
https://www.hotnigerianjobs.com/hotjobs/399376/packet-core-support-engineer-at-ericsson-nigeria.html