Head of Usage & Retention / Customer Value Management at a Leading Telecommunication Company

We are one of Nigeria's leading Telecommunication companies with extensive operations within and outside the Country. To support our rapidly expanding network and long-term growth plans, we have vacancy for highly experienced, result-oriented and motivated professionals in the position below:

Job Title: Head of Usage & Retention / Customer Value Management

Job REF: HUR / CVM
Location: Nigeria

Responsibilities

• Strategize and Implement the complete Customer life cycle management program for increasing customers, usage and reducing churn
• Run complete customer lifecycle management program for increasing customer
• Strategize, Implement and track Smartphone CLM program to increase users and ARPU
• To define and develop Key Performance Indicators and reporting process to monitor performance of the portfolio including Products, Platforms and analytics
• Reduce Churn of customers.

Qualifications, Experience and Skill

• Bachelor's Degree (Second Class Lower) or equivalent in Numeric discipline from a reputable university. An MBA will be an added advantage.
• Minimum of eight (8) years experience in Telco U&R / Customer Value Management
• Currently leading / track-record of leading U&R / CVM team in a telecom company
• Excellent understanding of customer elements e.g. segments, U&R trees, churn prediction / prevention, etc.
• Excellent understand of financial elements e.g pricing and discounting, business cases, proposition development etc.
• Excellent understanding of technology elements - campaign manager, big data, MIS and BI including tools
• Good communication, presentation and interpersonal skills
• Self-motivated with ability to work independently.

Salary
Very attractive and competitive remuneration package as well as challenging prospects await the successful candidates.

Application Closing Date
25th January, 2022.

How to Apply
Interested and qualified candidates should send their Application Letter and soft copy of their CV to: [email protected] using the Job Title as the subject of the email.

Note: Only shortlisted candidates will be contacted through their e-mail and / or by SMS to the telephone number provided.