Customer Success Representative at Prestigious Consulting Group

Prestigious Consulting is a professional HR consultancy firm. We focus on improving organizational performance through strategic people & process management.

We are recruiting to fill the position below:

Job Title: Customer Success Representative

Location: Yaba, Lagos
Employment Type: Full-time

Job Duties

• Manage Large Amounts Of Incoming Calls
• Generate Sales Lead
• Identify And Assess Customers’ Needs To Achieve Satisfaction
• Build Sustainable Relationships And Trust With Customer Accounts Through Open And Interactive Communications.
• Provide Accurate, Valid And Complete Information By Using The Right Methods/Tools
• Handle Customer Complaints, Provide Appropriate Solutions And Alternatives Within The Time Limits;
• Follow Up To Ensure Resolution
• Keep Records Of Customer Interactions, Process Customer Accounts And File Documents
• Follow Communication Procedures, Guidelines And Policies
• Take The Extra Mile To Engage Customers
• Send weekly emails to customers informing them of new and existing information about Jekalo services.

Requirements

• Candidates should possess a Bachelor's Degree in relevant fields with 1 - 2 years work experience.
• Strong Phone Contact Handling Skills And Active Listening
• Familiarity With Customer Relationship Management(CRM) Systems And Practices, Ms Excel, Ms Word
• Customer Orientation And Ability To Adapt/Respond To Different Types Of Characters
• Excellent Communication And Presentation Skills
• Ability To Multitask, Prioritize And Manage Time Effectively
• Minimum Educational Qualification- HND/BSC

Salary
N60,000 monthly.

Application Closing Date
20th January, 2022.