IT Horizons Limited is asystem integrator ICT company with a clear focus in technology enabled solutions and professional services
We are recruiting to fill the position below:
Job Title: Senior Project and Service Delivery Manager
Location: Lagos
Employment Type: Full-time
Job Summary
- This position is responsible for the delivery of all projects and excellent service delivery to all the company’s support customers within the agreed Service Level Agreement.
- You are ultimately responsible for achieving ITH’s goals of delivering quality projects and maintaining a consistence satisfactory experience with all support customers.
Key Responsibilities for the Role
- Establish and monitor adherence to project management and service delivery as well as planning & controls standards
- Oversee the tracking, development, and implementation of innovations in Project Management, Service delivery and Quality Assurance
- Ensure products and services are purchased in the most cost- and time-efficient manner.
- Coordinate project activities of external vendors to ensure services delivered consistently meet customers’ expectation.
- Measure progress of work against weekly target, work/project scope and deliverables
- Ensure the delivery of services to customers within the agreed scope of work and timeline
- Provide accurate documentation of project and services delivered to customers on the departmental online repository.
- Liaise with sub-contractors and 3rd party service providers on the strict guidelines given to them to meet customer expectations
Requirements for the Role
- Minimum of Bachelor's Degree in Engineering or related discipline
- PMP qualified or other Project Management Certification (PRINCE II etc.)
- Relevant management qualification or training
- Minimum of 5 years’ experience working as a Project Manager in the ICT industry or ICT Consulting
Application Closing Date
2nd February, 2022.
Method of Application
Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the email.
https://www.hotnigerianjobs.com/hotjobs/399930/senior-project-and-service-delivery-manager-at-it.html