Customer Service Officer at Owens and Xley Consults

Owens and Xley is a business consulting and advisory company. We offer strategic services in the areas of business advisory, business development and planning to small businesses that would otherwise not have access to the technical competencies available to bigger companies.

We know the role good planning plays in any business and its associated costs, and the initial capital challenges faced by small a business, which is why we have developed solutions which ensure that the small business owners still have access to the technical skill but at a fraction of the cost. We aim to help entrepreneurs and small business owners get better business results with less cost

We are recruiting to fill the position below:

Job Title: Customer Service Officer

Location: Lagos
Employment Type: Full-time

Responsibilities

• Assist in developing, presenting, and implementing policies and procedures to make sure company customers have a satisfactory experience when using its services.
• Incorporate with the company’s CIO to see to it that the interface to data is easy to understand and use by customers.
• Reach out to customers through technology or in person, communicating to them about the company’s services, and finding out about new services they want the company to offer.
• Resolve complaints through phone, email, or social media.
• Collaborate with the customer service manager to ensure that proper customer service is being delivered.
• Act as a liaison between the company and customers.

Requirements

• Bachelor's Degree in any Arts or Social Science related discipline.
• Minimum of one (1) year experience in customer service.
• Excellent communication skills - both oral and written, as well as a pleasant voice for effective communication.
• Good management skills, and the ability to pay attention to details.
• Good organizational, interpersonal, and problem-solving skills.
• Experience in a virtual customer support role is preferred.
• Proven record of the use of canva, reels, Photoshop, Lightroom, or a similar application.
• Strong verbal and written communication skills.
• Must possess administrative skills, and the ability to work as part of a team.

Application Closing Date
9th February, 2022.