Kendrick Phillips Outsourcing Limited - Our client, Luli Fiber Communications is a leading technology solutions provider for a wide range of businesses, organizations and homes.
They are currently seeking experienced and motivated candidtaes to join our operations in the position below:
Job Title: Customer Service Representative
Location: Lagos
Employment Type: Full-time
Job Description / Responsibilities
- Manage large amounts of incoming phone calls
- Generate sales leads
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service teamsales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
- Keep records of customer interactions, process customer accounts, and file documents
- Follow communication procedures, guidelines, and policies
- Go the extra mile to engage customers
- Resolve customer complaints via phone, email, mail, or social media
- Use telephones to reach out to customers and verify account information
- Cancel or upgrade accounts of customers
- Communicate effectively with field engineers on clients’ complaints
- Assist with placement of orders, refunds, or exchanges
- Advise on company information
- Take payment information and other pertinent information such as addresses and phone numbers
- Place or cancel orders.
Requirements
- Qualification: HND / B.Sc / Master's Degree
- Candidate must have between 3-5 years of cognate experience
- Proven customer support experience or experience as a Client Service Representative
- Track record of over-achieving quota
- Strong phone contact handling skills and active listening
- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
- Must be well skilled with the use of Microsoft Office Suite.
Application Closing Date
31st January, 2022.
How to Apply
Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the email
https://www.hotnigerianjobs.com/hotjobs/401312/customer-service-representative-at-luli-fiber-comm.html