Kantar is the world’s leading data, insights and consulting company. We understand more about how people think, feel, shop, share, vote and view than anyone else. Combining our expertise in human understanding with advanced technologies, Kantar’s 30,000 people help the world’s leading organisations succeed and grow.
We are recruiting to fill the position below:
Job Title: Senior Delivery Manager
Job ID: R049035
Location: Ikorodu Road, Lagos
Job type: Full time
Role Description
- The role of the Senior Delivery Manager (Sr/Project Manager) is to provide mentorship and guidance as well as management support to research programs/projects.
- This role provides strategic support and is pivotal in both ensuring program/project success and delivery of the Kantar strategy.
This role involves working closely with:
- The Senior Delivery Manager (Domain Lead) in terms of decisions regarding resource allocation and work standards within the team
- The Junior Delivery Mangers by providing team members with day-to-day project guidance, mentorship and training
- Key Stakeholders in Client facing teams on Operational aspects of the project/program.
- Offshore Delivery Centres, providing advice and guidance throughout the course of a project, ensuring accurate on-time, on-budget, to-specification
Project/Programme Delivery:
Accountable for:
- The operational inputs and management of the SOW to ensure the success of the project delivery.
- Ensuring local adoption of Best Practices and standard Ways of Working across the end-to-end process
- Local Data Privacy and IT security compliance across all assigned research projects
- Providing support in solving non-routine, moderately complex problems which require integration of research and operational knowledge and following escalation matrix protocol where/when needed.
- Managing the overall project timeline; proactively anticipates problems and recommends solutions to prevent delays.
- Monitors Operations metrics and works with the Senior Delivery Manager (Domain Lead) on tactical improvements, to ensure continuous process improvement.
- Driving Domain+1 strategy across teams ensuring PM continuous knowledge building.
For more complex studies, or in certain circumstances, the Senior Delivery manager will not only be accountable at a whole project level, but will also take ownership of preparing some, or sometimes most of the related material and outputs required for that project.
Commercial Management:
Accountable for:
- Staying abreast of Operational developments to ensure a cost-effective design is proposed and implemented.
- Good operational costing knowledge and ensuring this knowledge is continuously shared with respective Domain team members to cost effectively
- Accountable for the Operational Commercial success of the program, ensuring Client standards are followed, reaching out to domain experts (Domain Lead or Consultancy Lead) as needed
- Driving collaboration, delegating responsibilities, and ensuring overall Client satisfaction.
- Delivery against the Operations Statement of Work to ensure profitability of the project/program
- Managing the project Operational budgets
Client Management:
- Understands the Client’s objectives and priorities in consultation with Senior Delivery Manager (Domain Lead), and how the project/program delivers against these - ensures both Onshore and Offshore delivery teams understand these and delivers on them accordingly.
Relationship and Stakeholder Management:
- Establishes strong partnerships with all key Stakeholders, including Onshore Operation teams, Offshore Operation teams and external suppliers, building credibility and rapport
- Building and maintaining relationships with the onshore CS and PM teams as well as the OCPM (Offshore Centre Project Management) team
- Embrace collaborative behaviour and ways of working with all key stakeholders.
- Provides feedback noting what’s working well and any areas for improvement
- Management of local nuances or language requirements, as necessary
- Client-centric and quality-centric, in both thinking and approach to work
- Acts as a trusted partner, invested and wholly accountable for delivering on all Operational elements of a project
- Displays ownership/sense of urgency
- Highly organized with ability to manage multiple priorities and deadline pressures
- Strong inter-personal skills; proven ability to develop strong, collaborative relationships that drive internal/external customer satisfaction
- Excellent communication and problem-solving skills with a high level of emotional intelligence and intellectual curiosity
- Strong project management experience with ability to maintain good time management while prioritizing, delegating and delivering against multiple deadlines.
- Proven experience interacting with internal client teams
- Excellent verbal and written communication with internal clients using logical reasoning and problem-solving skills.
- Ability to manage complexity and challenging situations in consultation with Senior Delivery Manager (Domain Lead).
- Innovative, possessing natural curiosity and a can-do attitude
- Flexible; Comfortable with ambiguity
- Ability to coach and mentor junior staff
- Comfortable working in a global matrix environment
- Written/Spoken Business English language skills are essential
- Models Kantar’s values and supports Kantar’s strategic initiatives
Role Requirements
- Bachelor’s Degree or
- Any Project Management Certification / PM on the job experience
- 3-5 years of Primary Market Research experience (end to end Marketing Research cycle exposure)
- Hands on Market Research program or project management executional experience is mandatory
- Working knowledge and mid-level expertise in Word, Excel and PowerPoint.
- In-depth knowledge of the end-to-end Market Research process
- Strong knowledge of, and proven ability to advise on, Market Research techniques such as best fit methodological practices for client objectives, quota setting, operational design, etc
- Operational knowledge and know how.
Application Closing Date
Not Specified.
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