Silvertdale Consults - We are fast growing consulting firm in Nigeria with over 6 years experience in consultancy services who currently require the job of Customer Service Representative.
Job Title: Customer Care / Service Officer
Location: Lagos
Job Purpose:
Serves customers by providing product and service information; resolving product and service problems.
Job Duties:
- Attracts potential customers by answering product and service questions; suggesting information about other products and services.
- Opens customer accounts by recording account information.
- Maintains customer records by updating account information.
- Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
- Maintains financial accounts by processing customer adjustments.
- Recommends potential products or services to management by collecting customer information and analyzing customer needs.
- Prepares product or service reports by collecting and analyzing customer information.
- Contributes to team effort by accomplishing related results as needed.
Skills/Qualifications:
- At least HND in a relevant course
- Microsoft office expert
- Attentive to detail and willingness to learn
Remuneration
Salary attractive
Application Closing Date:
23rd October, 2014
Method of Application
Interested and qualified candidates should send CV to:
[email protected]