Customer Care Service Supervisor at a Reputable Internet Service Provider (ISP) - Ascentech Services Limited

Ascentech Services Limited - Our client, a reputable company in the Internet Service Provider (ISP) Industry, is recruiting suitable candidates to fill the position below:

Job Title: Customer Care Service Supervisor

Location: Abuja
Employment Type: Full-time
Reporting To: Direct-Supervisor Shop Operations; Functional Territory Sales Manager

Job Responsibilities

• First-line interaction with customers to Ensure customer queries/requests/concerns attended, documented, and reported to management.
• Follow-up with the relevant department should in case there is any delay, escalate at deviations.
• Responsible for shop maintenance, and allied activities to ensure Service Standards are not compromised.
• Ensure Daily Operational Reports are prepared and submitted in time.
• Ensure efficient operations at the shop by coordinating remedies of issues affecting operations.
• Ensure Customer Service attitude is exemplified by actions and initiatives.
• Motivate contribution from colleagues to ensure Customer Delight.
• Adopt standards for business activities/processes and ensure adherence.
• Share improvisations with management that can be replicated at all locations/processes.
• Customer Focused, Result oriented, Zeal for Initiative with Speed, Leadership quality and team Handling capacity, Energetic and Assertive, Customer query resolving skills, Excel Knowledge is a MUST.

Desired Qualifications and Attributes

• Candidates should possess a Master's Degree / Bachelor's Degree / HND qualification.
• Experience: Experience 3 to 7 years as a customer care executive in an ISP/Telecom company.
• Male for gender balance.
• Relevant Industry Experience, Been on the front end handling customers and team.
• Should have Planning and organizing skills, also a sharp business acumen.

Application Closing Date
28th January, 2022.

Method of Application
Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the mail.