Phillips Outsourcing Services Nigeria Limited - Our client, a well established firm in the telecommunication sector, is recruiting suitable candidates to fill the position below:
Job Title: Service Delivery Management and Back Office Manager
Location: Lagos
Employment Type: Full-time
Job Functions
- Monitoring and managing good reputation for RNOC and ensure all service support platform are in optimal condition.
- In charge of RNOC offshore service delivery services, planning and smooth execution and extend to support to new offshore projects if need be.
- Maintaining high level of performance for service-related processes, and implementing improvement activities wherever necessary.
- Taking ownership of critical incidents, coordinating with resolution parties, and establishing effective communication between stakeholders for post-incident reviews and high-level incident notifications.
- Ensure good understanding of Huawei OWS tools with knowledge and application of ICTOM, TT rules automations and methodologies are in place to seamlessly support service delivery.
- Have a very strong telecom background and be familiar with inter-domain interactions and workings to gain insights into the scope of service delivery.
- Taking ownership and accountability for service delivery performance, meeting client/customer expectations, and driving future demand.
- Develop strategies to increase profit and minimize cost incurred on service delivery by proffer new solutions.
- Understanding all third-party service interaction as well as developing strategies for optimized service delivery.
- Continuous reviewing and recommending methods of performance improvement and seeing that actions are implemented for quality service delivery.
- Ensure accurate and regular reports to the management on performance of the service delivery.
- Good resource management by Leading and optimizing personnel resources, management of staff recruitment, performance assessment, training, and mentoring strategy.
- Building stronger relationships within team both locally and RNOC to enable effective bond between domain.
- Lead to ensuring no man-made critical incident are committed.
- Create awareness or training to avoid BCG offences and cyber security violation within the team.
- Drive to ensure Huawei core values and enhance codes of ethics in discharge of their duties.
Minimum Qualifications / Requirements
- Candidates should possess a B.Sc / HND qualification.
- 5 - 8 years work experience.
- Proficiency in leading both physical and virtual teams.
- Operational ability in a diverse, large-scale environment.
- Ability to multi-task and work in a high-pressure environment.
- Experience with domain products in mobile Network.
- Exceptional customer-facing skills.
- Good knowledge of Huawei OWS platform and its application to MS operational transformation.
- In-depth knowledge of escalation procedures, incident management service delivery.
- Mastery of ITIL, PMP and few technical products.
- Expertise in people management and leadership.
- Strong organizational skills.
- Capacity to train and guide team members.
- Ability to manage and prioritize tasks efficiently
- Solid resource planning and problem-solving skills.
- Readiness to demonstrate a proactive attitude.
- Good verbal and written communication skills.
- Experience in dealing with third-party MS operational services support.
Salary
N300,000 - N500,000 monthly
Application Closing Date
23rd January, 2022.
Method of Application
Interested and qualified candidates should send their CV to: [email protected] using "Project Coordinator" as the subject of the mail.
https://www.hotnigerianjobs.com/hotjobs/403029/service-delivery-management-and-back-office-manage.html