Customer Experience Management Personnel at Jise Technology Limited

Jise Technology Limited - Learn, Unlearn, Relearn: In our exploits to fulfill on-demand deliveries in the fastest possible time we have learnt a couple of things here and there that has enabled us make some major changes in our business model. Our new model enables us to create more value for as many people as possible. We will be focusing our attention on Food deliveries for now, starting out in Lekki - Lagos, Nigeria. P.S: We would be introducing new locations in the coming weeks to months. With Jise, you can now order your favorite meals from your favorite restaurants and have it delivered to you in minutes. With Jise, anyone can be now be a 'JISE RUNNER' with just a mobile device and a mobility means (bicycle, bike, car) and now make money at your own time. Be your own BOSS!

We are recruiting to fill the position below:

Job Title: Customer Experience Management Personnel
 
Location: Lagos
Employment Type: Full-time

Description

• We are looking for a Customer Experience Management Personnel with superior communication skills and a great work ethic to join our team.
• As the CEMP, you will work directly with customers to meet their needs, answer their questions and provide support. You must also be a keen note-taker who is adaptable and optimistic.

Duties & Responsibilities

• Answer customer inquiries via phone, email, and in-person
• Direct customers to online resources
• Update customer records in the system, including notes about interactions
• Pitch ideas for improving customer care
• Create and maintain reports about customer interactions
• Participate in team-building activities
• Develop a rapport with customers
• Encourage customers to complete surveys
• Make recommendations to management to improve customer experience
• Other duties as assigned.

Qualification and Skills

• B.Sc. / B.A Communications, Business Administration, Digital Marketing, or any other related field.
• Must be experienced in CRM software’s such as but not limited to Salesforce, Pipedrive, ZohoCRM, Hubspots etc.
• Previous experience in an office or call center
• Must have at least one year customer service experience
• Good command of the English language
• Strong Customer Relationship skills
• Excellent communication and interpersonal skills.
• Excellent knowledge of Microsoft Office suite.

Salary
NGN50,000 - NGN70,000 monthly.

Application Closing Date
31st January, 2022.

How to Apply
Interested and qualified candidates should:
Clicke here to apply online