Client Support and Operations Management Executive at Multigate Payments Limited

Multigate is a financial technology company focused on providing solutions that cut across payments acquisition, processing and remittance as well as treasury and cash management for domestic and international corporates.

We are recruiting to fill the position below:

Job Title: Client Support and Operations Management

Location: Ikoyi, Lagos
Job type: Full time
Job Category: Multigate Org - Products and Operations

Description

• The Client Support and Operations role entails the provision of support to internal and external clients across all the solutions provided by Multigate, relating to both technical and non-technical issues.
• It involves liaising with other internal teams to ensure external client issues are fully resolved in a timely manner.

Responsibilities

• Have an in-depth understanding of all the solutions provided by Multigate.
• Provide support to Multigate’s clients by managing and resolving issues (technical and non-technical) they may encounter in the course of using our solutions.
• Liaise with the technology, compliance and finance teams to ensure all raised issues are adequately resolved.
• Communicate product feature suggestions and updates based on interaction with the clients to the relevant product managers for planning, design and development.
• Ensure all clients’ needs are met by working closely with all concerned parties in the service delivery chain.
• Ensure proficiency and effectiveness in the day to day operations of all Multigate’s solutions.
• Ensure proper onboarding and administration of new clients on Multigate’s solutions.
• Assist with special projects as assigned by your line manager.

Requirements

• Minimum of 2 and maximum of 5 years working experience.
• Experience in a client support role.
• Experience or understanding of the payments processing and remittance industry is desirable.

Other Requirements:

• Customer service skills.
• Effective communication skills.
• Attention to detail.
• Analytical skills.
• Problem solving skills.
• Administrative skills.
• Project management skills.

Benefits

• Competitive Salary
• Pension
• Healthcare

Application Closing Date
Not Specified.