Restaurant General Manager (Hospitality) at Ivy Scholars

Ivy Scholars is a HR Consulting and Training firm in Nigeria. We help you grow and sustain your business through crafting the right strategy, hiring and developing the right people, and achieving the right results. Our services include people, process, and project outsourcing, corporate training and development, recruitment and assessment, market research and entry, management consulting and background checks services.

We are recruiting to fill the position below:

Job Title: Restaurant General Manager (Hospitality)

Location: Lekki Phase I, Lagos
Employment Type: Full-time

Job Description

• Coordinate daily Front of the House and Back of the House restaurant operations
• Deliver superior service and maximize customer satisfaction
• Respond efficiently and accurately to customer complaints
• Regularly review product quality and research new vendors
• Organize and supervise shifts
• Appraise staff performance and provide feedback to improve productivity
• Estimate future needs for goods, kitchen utensils and cleaning products
• Ensure compliance with sanitation and safety regulations
• Manage restaurant’s good image and suggest ways to improve it
• Control operational costs and identify measures to cut waste
• Create detailed reports on weekly, monthly and annual revenues and expenses
• Promote the brand in the local community through word-of-mouth and restaurant events
• Recommend ways to reach a broader audience (e.g. discounts and social media ads)
• Train new and current employees on proper customer service practices
• Implement policies and protocols that will maintain future restaurant operations.

Requirements

• Candidates should possess a Bachelor's Degree in relevant fields with a minimum of 6 years work experience.

Salary
N300,000 monthly.

Application Closing Date
28th February, 2022.