Customer Care Representative at Pickmeup Technologies

Pickmeup International Company - The transportation industry is antiquated and has remained relatively unchanged, with minimal use of technology, sub-par service levels, and no national brand. Pickmeup is the first national brand for on-demand rides. We offer businesses a superior experience built on convenience, reliability and unmatched customer service, all powered by our proprietary technology platform. We provide easy web and mobile transportation, flexible ride options, transparent pricing, real-time tracking and confirmations, up-to-the-minute ETAs, Ride Ratings and a feature-rich API for a seamless “last mile” logistics solution.

We are recruiting to fill the position below:

Job Title: Customer Care Representative

Location: Warri, Delta
Employment Type: Full-time

Job Description

• In-charge of replying emails sent to our support.
• Attending to live chat exclusively.
• Responding to all the comments and messages on our social media platforms e.g instagram, facebook and twitter
• Monitor drivers relationship with customers
• Identifying trends and rending optimum service to customers
• Assist in design, review and update processes, policies and procedures line with organizations value proposition and communicate service standards to the operations so that quality customer satisfactory is achieved.

Requirements

• Candidates should possess a Bachelor's Degree, HND, NCE / OND
• Candidates must have IT Knowledge.
• Applicant must have 1 to 3 year(s) experience.
• Applicant must possess good computer and telecommunication skills.
• Applicant must be innovative and creative.
• Applicant must have the ability to work to achieve set targets and goals.
• Applicant must have the ability to work in a competitive environment.

Application Closing Date
28th February, 2022.