Customer Service Representative (Intern) at Tempkers Limited

Tempkers is a tech-outsourcing and freelance community that takes a human centered design thinking approach to bring employers and skilled workers together.

We are recruiting to fill the position below:

Job Title: Customer Service Representative (Intern)

Location: Abuja (FCT)

Job Description

• Welcoming clients in the company’s premises and answering the phone (or mails).
• Follow-up of customer experience.
• Providing an impeccable service to clients in order to retain them.
• Answering questions, suggestions, remarks from clients.
• Receiving and dealing with customer claims.
• Answer incoming telephone and email inquiries from prospective and existing customers
• Helps resolve complicated customer complaints
• Assist customers with billing inquiries and payments
• Check account status for customers
• Answer product questions/Make product recommendations
• Inform customers of current promotions or special sales
• Communicates any problems or issues to management for resolution

Requirements

• Excellent Customer Service skills
• Ability to manage multiple priorities and respond in a timely manner to request
• Previous customer service experience is a plus, but not required
• Ability to work in a fast-paced environment and collaborate effectively as a team member
• Ability to communicate at all levels with internal/external clients by phone and email
• Proficiency in Microsoft Office (e.g. Word, Excel, and Power Point).

Application Closing Date
22nd February, 2022.