Tech Support Officer at Choice Talents Nigeria

Choice Talents NG is Nigeria’s preferred recruiter, trainer, business consultant, business and employee performance manager, for all categories of businesses (small, medium, large, multi-nationals and corporations). Our goal is to help build successful businesses through effective talent, resource and process management.

We are recruiting to fill the position below:

Job Title: Tech Support Officer

Location: Victoria Island, Lagos
Employment Type: Full-time

Job Description

• Engage Switches/ 3rd Party Service Providers on service
• Real-time transaction monitoring.
• Resolve and escalate transaction failure issues.
• Monitor wallet balance with service providers.
• Monitor institution Wallet Balances.
• Analyze Transaction Trends Per Week.
• Engaging Switches on Issues as the need arises.
• Responding to Call-Out in a timely manner.

Job Requirements and Skills

• Minimum of a First Degree certification from a reputable institution.
• 2 - 3 years of working experience.
• Advance knowledge of Financial Transaction flows end to end.
• Hand-on experience dealing with switches/3rd party service providers.
• Ability to write basic and complex SQL scripts.
• Experience with handling Spreadsheet Data (Excel).
• Understanding of Terminal Management System.
• Ability to review and interpret logs.
• Advance knowledge in using and setting up real-time monitoring tools.

Salary

• N150,000 monthly.

Application Closing Date
20th February, 2022.