Customer Service Representative at a Retail Fashion Store - HR Aid Consults

HR Aid Consults - Our client, a Fashion Retail Store, is recruiting to fill the position below:

Job Title: Customer Service Representative

Location: Lekki, Lagos

Responsibilities

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Processing orders, forms, applications, and requests.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Communicating and coordinating with colleagues as necessary.
• Ensure customer satisfaction and provide professional customer support.

Requirements

• 1 - 2 years experience as a customer service representative.
• Proficient knowledge of customer service, and standard office practices and procedures.
• Proficient computer skills.
• Outstanding communication skills, both written and verbal.
• Strong people skills.
• Excellent phone etiquette.

Salary
N80,000 Monthly.

Application Closing Date
15th Ferbruary, 2022.