Customer Service Representative at a World Class Recreation Centre - First Excelsia Professional Services Limited

First Excelsia Professional Services Limited - Our client, a World Class Recreation Centre, is recruiting suitable candidates to fill the position below:

Job Title: Customer Service Representative

Location: Mowe, Ogun

Job Summary

• The ideal role holder will interact with customers to provide information in response to inquiries about services and resolve complaints.
• The position holder will act as a liaison, provide services information, answer questions, and resolve any emerging problems of customers with accuracy and efficiency.

Job Description

• Build sustainable relationships and trust with customers through open and interactive communication.
• Provide accurate, valid and complete information by using the right methods/tools.
• Handle customer complaints, provide appropriate solutions within given time frames and follow through to ensure resolution.
• Listen to customer concerns and complaints with the goal of identifying the causes of the problem.
• Collaborate with a team of Customer Service Reps and other departments to find appropriate solutions
• Select appropriate responses to customer issues and work quickly to resolve them.
• Refer advanced cases to management for resolution, providing background information as necessary.
• Maintain and regularly update financial account information using computer software programs.
• Anticipate customer needs, following up with previous customers to offer reorders or additional services.
• Determining the quickest, most effective ways to answer customers’ inquiries.
• Prepare product or service reports by collecting and analysing customer information.
• Any other duties as may be assigned.

Person Specification

• Bachelor’s Degree in Business Administration, Marketing, Mass Communication or related disciplines.
• 3 - 5 years previous experience as a Customer Service Representative or similar role.
• Strong phone contact handling and active listening skills.
• Familiarity with CRM systems and practices.
• Customer orientation and ability to adapt/respond to different types of characters.
• Excellent communication and presentation skills.
• Strong problem solving and analytical skills.
• Ability to multi-task, prioritise, and manage self effectively.
• Dedication to customer satisfaction.
• Candidates who reside around Mowe, Ogun Statewould be highly preferred.

Application Closing Date
11th February, 2022.