Revenue Collection Officer at ReelFruit

ReelFruit founded in 2012, is the market leader in the healthy snack category, pioneering the introduction of healthy dried fruit as a snack in the Nigerian market. The company was founded on a mission to build a scalable agribusiness to add value to raw materials locally and produce, package and distribute locally made snacks that could sit on any shelf in the world!

We are recruiting to fill the position below:

Job Title: Revenue Collection Officer

Location: Yaba, Lagos
Employment Type: Full-time

Job Description

• We seek an experienced Revenue Collection Officer to contribute to organization’s success by collecting due receivables timely and efficiently.

Job Responsibilities
Receivables Collection:

• Identify and visit stores to collect all due pending invoices from customers Mondays to Fridays.
• Daily follow up with customers via calls, SMS, WhatsApp, email etc.
• Follow all receivables and renewal collection/cash handling processes, policies and procedures.
• Communicate areas of difficulty or discrepancy promptly.
• Daily remittance of cash and cheque collection to the account officer

Reporting / Record Keeping:

• Give daily field itinerary report by close of business on the WhatsApp group platform.
• Develop and send detailed revenue collection reports on a daily, weekly, monthly and quarterly basis.
• Escalate issues of invoice discrepancies, customer statements preparation and reconciliation, problematic stores, account adjustments, customer refunds, etc. to your up-line
• Adequate use of field collection register, and update of other collection templates.
• Daily Update and signing of cash remittance book

Customer Service:

• Resolve any customer complaint and escalate issues beyond your resolution.
• Ensure good customer relationship management and employ diplomacy in handling disputes critical matters.

Team Work:

• Work collaboratively with your team member and others
• Ensure alignment with instructions from the Finance manager
• Foster conducive working environment for team members and resolve conflicts as they arise.
• Participate in the departmental/organizational appraisals.

Business Process Improvement:

• Prompt resolution of operational matters.
• All assigned channels must be fully optimized.
• All receivables collection must be remitted, and unremitted payments must be escalated to the Finance department.
• Other duties as may be assigned or delegated to you in your department.

Qualifications

• Candidates should possess a Bachelor's Degree with at least 3 years work experience.

Application Closing Date
7th March, 2022.