Customer Care Executive at Virgin-Landmarts Limited

Virgin-Landmarts is a Nigerian Real estate company headquartered in Lagos. Established to solve the dearth in global housing ownership as well as add value to individuals and organizations on a timely and consistent basis. Our core business includes Real Estate, Building Construction with modern architectural design, and property management. We are a team of highly skilled professionals, trained and equipped with the necessary tools to distinguish ourselves in the real estate industry.

We are recruiting to fill the position below:

Job Title: Customer Care Executive

Location: Lagos
Employment Type: Full-time

Job Brief

• The candidate will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

Responsibilities

• Manage large amounts of incoming phone calls.
• Generate sales leads.
• Identify and assess customers’ needs to achieve satisfaction.
• Build sustainable relationships and trust with customer accounts through open and interactive communication.
• Provide accurate, valid and complete information by use of available software.
• Meet personal/customer service team sales targets and call handling quotas.
• Handle customer complaints.
• Provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Keep records of customer interactions, process customer accounts and file documents.
• Follow communication procedures, guidelines and policies.
• Take the extra mile to engage customers

Requirements

• Bachelor's Degree in Mass Communication, Business Administration, Sociology, Economic , Public Administration etc.
• Proven customer support experience or experience as a Client Service Representative.
• Previous experience in Customer Service role an added advantage
• Track record of over-achieving quota.
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices.
• Customer orientation and ability to adapt/respond to different types of characters.
• Excellent communication and presentation skills.
• Ability to multi-task, prioritize, and manage time effectively.
• All Candidates must reside in Lagos.

Remuneration
Attractive Salary

Application Closing Date
31st March, 2022.