Vendor Associate at Bojaga Online Venture

Bojaga Online Venture is an E - Commerce platform with a focus on quick delivery of food, grocery and electronic products. Our aim is is to make shopping for everyday products more convenient and fast. Our staff work in a convenient environment and each successful task is rewarded.

We are recruiting to fill the position below:

Job Title: Vendor Associate

Location: Sangotedo, Lagos
Employment Type: Full -Time
Reports to: Vendor Manager
Job Category: Entry Level / Probation Period

Responsibilities

• Locate and signup local vendors for bojaga.com, liaise with vendors to fulfill orders, and handle cases and interactions by providing support through different channels
• Perform as a functional bridge amongst vendors and coordinate with internal stakeholders
• Provide accurate and complete responses to vendor inquiries and document all interactions
• Facilitate the resolution of escalated vendor-related issues Identify improvement areas and perform closely with all internal stakeholders to prepare solutions
• Create outbound calls to update vendors on the cases’ status and troubleshoot vendor problems
• Maintain a high level of quality, vendor satisfaction, and first call/contact resolution
• Ensure Service Level Agreements (SLA) with vendors are in place for different services.
• Educate vendors about the processes, SLAs and the best practices to be followed.

Requirement

• Candidates should possess relevant qualifications

Application Closing Date
Not Specified.