Backend Network Technician at ipNX Nigeria Limited

ipNX Nigeria Limited is one of Nigeria’s fastest growing Information and Communications Technology companies. In our business, we connect everything - people, information, and services. We are specialized in network connectivity, and delivery of internet, telephony, television as well as cloud-based software application services to corporate and residential customers.

We are recruiting to fill the position below:

Job Title: Backend Network Technician

Location: Lagos

Job Description

• To provide first-level off-site technical support for all ipNX wire-line infrastructure, including backbone, FTTx, and outside plant, among others.
• To consistently provide high-quality customer service and support while ensuring customer satisfaction.

Key Expected Results:

• Incident Management (First Level Support)
• Incident Management (First Level Support)
• Prompt Response to inbound calls and emails.
• Timely Escalation/feedback to relevant units.
• Preparing Technical Reports and Documentation

Requirements
Academic Qualification:

• B.Sc / B.Eng in Computer Science / Computer Engineering / Electrical - Electronics Engineering.

Work Experience:

• A hands-on experience with the following is a must - IP Routing and VLANs.
• Experience with Fiber Optics Point-to-Point and FTTx technologies is desirable.
• Candidate must possess excellent customer interface, analytical and presentation skills and be able to influence internal and external customers.

Functional Skills:

• Proven track records of maintenance and management of metro and/or long-distance fiber-optic infrastructure.
• CCNA (Desired).
• Strong telecommunications & in-depth knowledge of wire-line access Network.
• Excellent communication skills both verbal and written.
• Display customer-centricity in response to requests and also outage restoration within stated SLA’s.

Other Requirements:

• Customer Focus
• Tech-savvy
• Bias for Action
• Result Oriented
• Highly innovative
• Ability to optimize work processes
• Resilience
• Self-Development
• Nimble Learning

Application Closing Date
30th March, 2022.