Restaurant Operations Manager at a 24/7 Online Food Delivery Services Company

We are a 24/7 Online Food Delivery Services Company delivering delicious & affordable food to customers quickly from our delivery hub in Lekki Phase 1. At this organisation, we pride ourselves in giving customers the best possible service & we are looking to build a team that understands the value of good service.

We are recruiting to fill the position below:

Job Title: Restaurant Operations Manager

Location: Lekki Phase 1, Lagos
Employment Type: Full-time

Job Description

• We are looking for a passionate, experienced & entrepreneurial manager with a fast-paced, quick-service background to manage day-to-day (delivery) restaurant operations.

About this Role

• This role requires innovation, creativity, passion & hard work. You will be working alongside a very creative & diverse team.

Responsibilities

• Ensuring quality & experience standards are maintained across over 200 orders daily (& growing)
• Researching & implementing things to boost efficiency & keep production time as low as possible
• To meet and exceed targets & KPI’s
• To recruit, culture-onboard and manage branch staff
• Create a fun and professional working environment
• Provide consistently, high-quality products and services to customers
• Regular meetings with other senior management regarding business development
• Liaise with suppliers & ensure there are no supply-chain issues
• Ensure that health and safety and cleanliness standards are upheld at all times
• Ensure costing is accurate & location responsible for is profitable
• Ensure production processes are enforced & in use, to enhance efficiency.

Preferred Experience & Requirements

• Diploma / Degree in Hospitality, Hotel and Catering, Food Sciences or any related discipline
• Three (3) years experience managing in a quick-service restaurant is highly desirable
• Innovative out-of-the-box thinker
• Tech-savvy
• Entrepreneurial mindset
• People skills
• Customer-orientated
• Fluent English (written & oral)
• Must be able to work on shifts, weekends and public holidays
• QSR managerial experience is key.

Working With Us

• You will be working with a very passionate team that will complement your skills (& yours, ours).
• You will be expected to come up with creative & efficient ways to consistently keep quality high & negative feedback low, thus increasing customer retention/ patronage.
• Opportunity to grow with the company.

Salary
Competitive / negotiable.

Application Closing Date
Not Specified.