Phillips Outsourcing Services Nigeria Limited - Our client, a well established firm in the telecommunication industry, is recruiting suitable candidates to fill the position below:
Job Title: Back Office Application Engineer
Location: Lagos
Employment Type: Contract
Reporting To: Head of Mobile Money Operations
Industry: Telecommunications
Job Summary
- The candidate should be customer-oriented with a strong background in solution delivery, support, and operations. Play a key role in managing the delivery of services on the customer network, broadcast platform and/or IS/IT infrastructure, manage external (Customer) & Internal Stake holders.
- As well as, ensure optimal operation of container-based application, ensuring uptime as per SLA KPI’s and for the internal / External stake holders satisfaction.
Job Responsibilities
- Do Change Introduction impact analysis Business.
- Support Complex Change Execution.
- Perform 2nd Level Routine Maintenance.
- Do 2nd Level Incident Resolution.
- Perform critical Incident Management Support.
- Initiate problem Mangement & will identify RCA.
- Do problem recording, investigation & diganosis, work around proposal & Problem solution proposal.
- Do task for application corrective & Conditioning task.
- Perform FNI for SW packages.
- Be part of 24/7 team for issue resolution.
Key Qualifications and Requirements
- Degree in Software Engineering or similar.
- Overall experience in handling IT application environment and delivering SLA’s. 3+ years.
- Preferable Ericsson or any other Vendor Mobile platform experience. 1+ Years.
- Solid Linux/Unix handling knowledge.
- Scripting (e.g. Python, Ansible)
- Experience in container technologies e.g. Docker/Kubernetes.
- Meritorious is Oracle database experience.
- Meritorious is to have demonstrated ability from Mobile Commerce, online banking or the IT area of the financial sector.
- ITIL processes knowledge is a merit.
- Knowing or having background in service operations (problem, event, incident mgmt.) and service transition (change and knowledge mgmt.).
- Embrace working in a rapidly developing area, understand that innovating, adapting and responding to change is key to becoming successful.
- Fluent in spoken and written English and French.
Salary
Very Competitive (N400,000 - N600,000 monthly).
Application Closing Date
7th March, 2022.
Method of Application
Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the mail.
https://www.hotnigerianjobs.com/hotjobs/414300/back-office-application-engineer-at-a-telecommunic.html