Phillips Outsourcing Services Nigeria Limited - Our client, a well established firm in the telecommunication industry, is recruiting suitable candidates to fill the position below:
Job Title: Service Reporting Engineer
Location: Lagos
Employment Type: Contract
Reporting To: Head of Mobile Money Operations
Industry: Telecommunications
Job Summary
- The candidate is expected to be customer-centric with a strong background in solution delivery, support, and operations. Play a key role in managing the delivery of services on the live customer network, broadcast platform and/or IS/IT infrastructure, manage external (Customer) & Internal Stake holders.
- Responsible for handling customer request for reporting, agree reporting pattern with internal & external stake holders.
Job Responsibilities
- Understand business requirements and you will define analytics environment.
- Create documentation for business requirement and analytics implementation
- Evaluate the effort needed for building specific reports.
- Maintenance of existing reports and portals.
- Maintenance of the reporting environment.
- Get requirement from customer for reports.
- Generate reports & share with customer.
- Prepare reports if reports are not available.
- Explain reports to respective internal external stake holders.
- Fix issues in reporting as per SLA.
- Continue to look for report automation.
- Deliver simple automation scripts
- Develop full automation scripts
Key Qualifications and Requirements
- University Degree in Technology.
- Preferable Experience in e-wallet product 1+ Years.
- Must have Experience in Managed Services or in Operational assurance or SME areas preferably experience of reports generation & distribution. 2+ Years.
- Must have 2 - 3 years of experience in IT environment or BSS.
- Previous experience on a similar Reporting and Analysis job.
- Strong knowledge of Excel/Access, including VBA programming (to manage / develop custom reports).
- Strong knowledge of any popular programming languages (e.g. C#, .NET, Java etc.) would be a plus.
- Strong knowledge of SQL, PL/SQL, SQL Server, SSIS, Tableue, cloudera.
- Ability to work with strict delivery deadlines and under pressure.
- Experience in understanding DB schema.
- Performance management based on reporting.
- Result oriented with customer first attitude.
- Can handle stressful and ambiguous situations.
- Excellent communication skills in written and spoken English and French.
- Self-motivated with strong drive and initiative, collaborative, relating and networking.
- Outgoing personality that finds it easy to cooperate and establish relationships across organizational boundaries and in a global environment.
Application Closing Date
8th March, 2022.
Method of Application
Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the mail.
https://www.hotnigerianjobs.com/hotjobs/414327/service-reporting-engineer-lagos-at-a-telecommunic.html