Community Manager at the Space Management

The Space is a contemporary coworking centre that is home to productivity, innovation, co-creation, and the stars of today and tomorrow.

We are recruiting to fill the position below:

Job Title: Community Manager

Location: Victoria Island, Lagos
Employment Type: Full-time

Job Description

• We are looking to hire a female community manager who will make customers feel welcome and at ease. As the community manager, you are responsible for managing, improving, and leveraging relationships within the coworking space.
• You will be in charge of all operational functions e.g. facility management - ensuring the coworking space is clean, inventory is updated, and vendors deliver without disruption. Member Management - develop a system to manage space, member invoices, and client issues.
• Marketing – Manage marketing campaigns and engagement through email and phone. Business Development and Sales – Conduct onsite tours, CRM, follow up with leads, and sign members up. Provide administrative support across the organization, and manage the entire community.

Responsibilities

• Understand & amplify the total customer experience
• Welcome members and guests on arrival
• Provide information and support as required by members and guests via email, telephone, or in-person
• Create and implement processes
• Coordinate other support personnel, handle all vendor negotiations, and update vendor logbooks
• Ensure all utility and governance-related bills are treated when due
• Ensure office supplies are always available and keep an accurate inventory of stock and reorders
• Keep updated records of office expenses and costs
• Arrange travel and logistics when necessary
• Ensure maintenance and repairs are carried out when due
• Update calendars and schedule meetings
• Perform other clerical duties such as filing, photocopying, printing, and scanning
• Send out invoices and receipts when due
• Update client database frequently
• Manage social media pages as required
• Identify community initiatives that will keep the community engaged.

Requirements

• Must have a university Degree
• Must be Female
• Must live within Lagos Island
• Must be process-oriented
• Experience with increasing responsibility in either a sales or customer service role
• Demonstrated project management skills
• Experience managing corporate social media campaigns
• Passion for the community
• Interest in working independently with only occasional interactions with the owners
• Fluent in English.

Salary
N100,000 - N130,000 monthly.

Application Closing Date
29th March, 2022.