Customer Care Executive at Choice Dental

Choice Dental is an organization that prides itself in providing dental services that meet international standards, using state of the art equipment. We are particular about delivering a remarkable customer experience, therefore adopting the best practices and procedures in dental care provided by a team of sufficiently trained professionals. Although preventive dentistry is our core, we offer a full range of services ranging from early tooth decay detection to full mouth reconstruction.

We are recruiting to fill the position below:

Job Title: Customer Care Executive

Location: Victoria Island, Lagos
Employment Type: Full-time

Essential Responsibilities (Others may be Assigned)

• Welcome and seat patients cheerfully.
• Securing appropriate and timely management of patient care and treatment
• Support smooth running of practice procedures, as well as maintain and improve the quality management system
• Provide quality customer service by giving the feeling of “being in good hands” to the patients through personal and telephonic counseling
• Optimizing patient understanding of our therapy spectrum by individual counseling and information regarding possible and planned treatments and therapies
• Offer patient counseling and information regarding possible treatments or already planned therapies and respective procedures, billing, etc.
• Securing a smooth and time-phased patient visit at the practice
• Provide billing to patients
• Fulfilling periodically recurring tasks
• In individual cases (and as substitute) prophylaxis treatments, assistance at the dental treatment chair, instrument disinfection and –sterilization.
• Complies with Quality Management documents and checklists
• Plays a creative part in the arrangement of new methods, improvements in patient service.

Knowledge and Skill Requirements

• Minimum of a Diploma
• Minimum of 1 year experience as a Customer Care Executive.

Competencies:

• Ability to manage interface with different personalities and handle difficult situations
• Ability to multi-task effectively and manage deadlines
• Ability to use initiative and make informed judgment
• Ability to use the computer
• Must be able to work both independently and cooperatively in team settings.
• Excellent communication and time management skills.

Salary Range
N64,000 - N96,000 monthly.

Application Closing Date
31st March, 2022.