Customer Service Officers at Khenpro Global Services - 2 Openings

Khenpro Global Services is a recruitment organization that is aimed at providing the right fit for every organization in search of qualified and result driven personnel. Which is why we have taken this mandate to recruit on behalf of our client in the confectionery industry.

We are recruiting to fill the position below:

Job Title: Customer Service Officer

Locations: Shomolu and Victoria Island - Lagos
Employment Type: Full-time

Job Description

• Preparing the Customer Service Guidelines.
• Solving all product or service related issues of the customers.
• Keeping a proper record of the customers.
• Maintaining and updating the information of the customers regularly.
• Providing the best possible solution to the queries of the customers.
• Take customer orders and fulfill them.

Requirements

• HND / Bachelor's Degree with 1 - 2 years work experience.
• Proven customer support experience or experience as a Client Service Representative.
• Strong phone contact handling skills and active listening.
• Familiarity with CRM systems and practices.
• Customer orientation and ability to adapt / respond to different types of characters.
• Excellent communication and presentation skills.
• Ability to multi-task, prioritize, and manage time effectively.
• Must be ready to work Mondays through Saturdays and rotational basis on Sundays.
• Previous experience working in a confectionery company is an added advantage.

Salary
N45,000 - N60,000 monthly.

Application Closing Date
31st March, 2022.