Customer Care Representative at Mosgbenks Global Services Limited

Mosgbenks Global Services Limited (MGS) is an International Education and Immigration Consulting firm registered with Corporate Affairs Commission.

We are recruiting to fill the position below:

Job Title: Customer Care Representative

Location: Akowonjo, Lagos
Employment Type: Full-time

Job Description

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Processing orders, forms, applications, and requests.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Managing a team of junior customer service representatives.
• Ensure customer satisfaction and provide professional customer support.

Requirements

• Applicants must possess a minimum of OND in any relevant field of study.
• 1 - 5 years work experience.

Salary
N30,000 - N100,000 month.

Application Closing Date
25th March, 2022.