Ericsson is a world-leading provider of telecommunications equipment & services to mobile & fixed network operators. Over 1,000 networks in more than 180 countries use Ericsson equipment, & more than 40 percent of the world's mobile traffic passes through Ericsson networks. Using innovation to empower people, business & society, we are working towards the Networked Society, in which everything that can benefit from a connection will have one. At Ericsson, we apply our innovation to market-based solutions that empower people & society to help shape a more sustainable world.
We are truly a global company, working across borders in 175 countries, offering a diverse, performance-driven culture & an innovative & engaging environment where employees enhance their potential every day. Our employees live our vision, core values & guiding principles. They share a passion to win & a high responsiveness to customer needs that in turn makes us a desirable partner to our clients. To ensure professional growth, Ericsson offers a stimulating work experience, continuous learning & growth opportunities that allow you to acquire the knowledge & skills necessary to reach your career goals.
Ericsson is recruiting to fill the below position:
Job Title: Head of Operations
Req ID: 45338
Location: Lagos, Nigeria
Purpose of the role:
The purpose of the Operations Head of Managed Services is to deliver the same responsibilities as MSCOO but at MS Operations Level
Responsibilities:
The Head of Operations will be responsible for:
- Full responsibility for Managed Services Organization in the unit within the CU
- Meeting the contracted KPI’s in the designated geographical circle/area
- CU level organisation consisting of Field Operations a, LNOC and GSC governance
- Customer Satisfaction in the designated geographical circle/area
- 1st Level of escalation for customer complaints and major network incidents
- Regular customer meetings and regional performance review
- Capacity management for the designated geographical circle/areas, including receipt/sign-off of the capacity forecast, preparation of network change plans, project plans, rollout and material forecasts etc.
- Analyze structural problems in the networks, set improvement plans and follow up
- Management of budget, corrective actions and follow ups
- Implementation of the Network Change Plans
- Own ,conduct and follow up 3PP governance and management
Requirement
Education:
- Bachelor of Engineering / Master's degree
Professional/Technical Competence:
- Demonstrated Ability to Deliver P&L Results Successfully in a Major Services Division
- Ability to Drive Business Development – Up-scoping, Upselling, Contract / Business Retention
- Contract Execution
- Senior Leadership Capability (qualified leadership experience of leading bigger organizations)
- Multi-Cultural Awareness
- International Mobility willingness to relocate globally
Skills and experience:
- At least 10-12 years of experience in handling customer Network in bigger projects or similar operations, with a Combination of:
- Technical & Operational Management
- Financial & Business Management
- Customer Relationship & Business Development
- Leadership & Change Management
Application Closing Date
Not Stated
How to Apply
Interested and qualified candidates should:
Click here to apply online