Manager - EBU Service Management Order Management and Billing Services, Enterprise Business NG at MTN Nigeria

MTN Nigeria - The leader in telecommunications in Nigeria, and a part of a diverse community in Africa and the Middle East, our brand is instantly recognisable. It is through our compelling brand that we are able to attract the right talents who we carefully nurture by continuously improving our employment offerings even beyond reward and recognition.

We are recruiting to fill the position below:

Job Title: Manager - EBU Service Management Order Management and Billing Services, Enterprise Business NG

Job Identification: 1165
Location: Ikoyi, Lagos
Employment Type: Full-time
Job Category: MTN Level 3
Reports To: Senior Manager Client Services
Division: Enterprise Business

Description

• Manage order fulfilment for ALL EBU products, services and solutions (outside the services delivered by Solutions Development team).
• Ensure correct and complete documentation is received for order fulfilment. Manage document archiving and control to ensure customer information is maintained for record purposes
• Control, order, process orders and manage inventory of order fulfilment/installation materials for Hyconnect modems, Wireless routers for HyNet outdoor services, SIM cards (PPSK & PPWB) etc.
• Prepare weekly and monthly sales reports for Enterprise Sales & Business Performance review for sales commission purposes
• Provision services on various customer management systems e.g. Siebel CRM, Billing System etc.
• Execute UAT of automated order fulfilment processes for new and enhanced products
• Perform system and network reconciliations of services provisioned on the customer management systems
• Ensure prompt resolution of all service provisioning issues raised by EBU Sales and frontline Customer Support team
• Report newly activated customers/services to appropriate teams within Sales and ES Customer Support for customer Nursery management
• Bill delivery management via couriers, bill delivery tracking and reporting, customer details validation and bill presentation in various formats as requested by customers
• Manage credit limit monthly reset process as provided on the Charging Systems
• Administer credit requests for ALL enterprise customers on and off billing system
• Manage all EBU customer payment channels to ensure customer convenience in settling their bills
• Draft and validate board report on customer debt position on billing and financial systems
• Periodic review of credit allocation and payment patterns for customers’ accounts credit performance
• Work with S&D FINCON team to make business case for credit sales to enterprise customers

Requirements
Education:

• First Degree or equivalent in Social or Management Science Course
• Fluent in English

Experience:

• 6 - 13 years’ experience which includes:
  • Minimum of 3 years’ experience in an area of specialization; with experience in supervising/managing others
  • Experience working in a medium to large organization
  • Experience in a similar role (i.e., channel, order, inventory and customer management)
  • Membership of Professional Customer Service/Relations association.

Application Closing Date
17th March, 2022 at 11:59 PM.