Hotel Manager at a Hospitality Firm - Swift Consulting Limited

Swift Consulting Limited - Our client in the hospitality industry is recruiting to fill the position below:

Job Title: Hotel Manager

Location: Ikeja, Lagos
Employment Type: Full-time

Responsibilities

• Oversee personnel including receptionists, kitchen staff, and office employees.
• Monitor employee performance and conduct regular evaluations to help improve customer service.
• Collect payments and maintain records of budgets, funds, and expenses.
• Welcome and register guests once they arrive.
• Resolve issues regarding hotel services, amenities, and policies.
• Organize activities and assign responsibilities to employees to ensure productivity.
• Create and apply a marketing strategy to promote the hotel’s services and amenities.
• Coordinate with external parties including suppliers, travel agencies, and conference planners.
• Evaluate hotel performance and ensure compliance with health and safety rules.
• Partake in financial activities including establishing room rates, setting budgets, and assigning funds to departments.

Requirements

• Bachelor’s Degree in Hospitality, Business Administration or relevant fields.
• A minimum of 3 years experience in hotel management or a similar role.
• Fluency in English; knowledge of other languages is a plus
• Understanding of all hotel management best practices and relevant laws and guidelines
• Working knowledge of MS Office; knowledge of hotel management software (PMS) is an advantage
• Excellent customer service skills as well as a business mindset
• Demonstrable aptitude in decision-making and problem-solving
• Reliable with an ability to multi-task and work well under pressure
• Outstanding leadership skills and great attention to detail
• Degree in Business Administration, Hotel/Hospitality Management or relevant field.

Application Closing Date
1st April, 2022.