Ascentech Services Limited - One of our clients, an ISP Company, is looking to hire a Call Center Supervisor for their Abuja office.
We are recruiting to fill the below position:
Job Title: Call Center Supervisor
Location: Abuja
Job Description:
- The candidate would be responsible for supervising the company’s call centers, shops and showrooms in Abuja,
- Manage a team of call center agents and operations management,
- Be visible to answer questions, manage complaints that some agents can’t handle and be available when an agent appears to need assistance,
- Monitor queue and track inbound calls.
- Keep agents aware of inbound calls, calls waiting, abandonment rate, etc.
Requirements
- The successful candidate should have good managerial and team lead skills.
- A good degree from and University is preferred and a minimum of 5 years experience is required.
Application Closing Date
31st October, 2014
Method of Application
Interested candidates should send CVs to:
[email protected]
Note: Only male candidates should apply.