Technical Support Officer (Intern) at ZKTeco Biometric Limited

ZKTeco is a world-leading manufacturer of biometrics readers (facial, vein, fingerprint palm) access controls, time attendance, turnstiles and barriers, security cameras, metal detectors, car park & vehicle management solutions, X-Ray inspection, integrated security solutions, and embedded biometric and radio-frequency identification modules.

We are recruiting to fill the position below:

Job Title: Technical Support Officer (Intern)

Location: Lagos
Employment Type: Internship

Job Description

• Answering client or customer questions about properly using or accessing a product or service
• Communicate with clients and customers about their experiences with a product or service.
• Coordinating external training as the need arises
• Listening to customer or client complaints or concerns and working to resolve their issues
• Collect prompt and accurate feedback from customers
• Keep records of customer interactions, process customer accounts and file documents.
• Providing technical support to customers and clients and advice where necessary 
• Collaborating with development teams and departments, as well as incorporating user feedback.
• Maintaining computer network infrastructure and ensuring network security
• Monitoring daily operations, including server hardware, software, and operating systems.
• Install technology upgrades, and maintenance.
• Provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution

Qualifications
Education:

• OND in Information Technology, Computer Science, or a related field.
• SSCE / Interns

Experience:

• 1 year or Less

Application Closing Date
Not Specified.