Revenue Officer at a Power Company - Mactay Consulting

Mactay Consulting - Our client in the Power sector is recruiting to fill the position below:

Job Title: Revenue Officer

Location: Ikeja, Lagos
Employment Type: Full-time

Role Purpose

• Responsible for meter set up, debt migration and resolving post metering issues across the Business Units

Role Accountabilities

• Set up of all Prepaid accounts on the vending platforms (CIS & Ultima) according to set guidelines.
• Ensure customer’s debt are migrated within SLA.
• Responsible for analyzing and interpreting customer complaints by using statistical techniques to resolve it.
• Review reconciliation documents from the Business Units for set up of new customers based on agreed policy.
• Responsible for handling customer vending related issues escalated via CRM platform.
• Troubleshoot and resolve offline customers’ profile-related issues.
• Provide analytical support on weekly token reconciliation across the business unit.
• Ensure credit/debit adjustments are implemented accurately based on the requests are sent from business units.
• Ensure accurate prepaid data collection & implementation to reduce error and optimize efficiency.
• Ensure all payment reversals confirmed by Treasury/BU Finance Unit are implemented within SLA.
• Comply with Quality Management System / Occupation Health & Safety requirements including objectives and applicable regulations relating to assigned jobs
• Carrying out all other functions as designated in line with achieving the departmental objectives

Minimum Requirements

• First Degree in Social Science / Engineering.
• Requires 0 - 3 years post qualification experience.

Skills & Competence:
Technical Competencies:

• Good knowledge of industry-related regulations
• Customer Focus
• Customer Support
• Payment Solutions/ Strategy
• Planning and Organizing
• Data Gathering and Analysis.

Behavioural Competencies:

• Ability to work under pressure and multi-task effectively.
• Good communication & interpersonal Skills.
• Problem Sensitivity.
• Ability to work independently and take responsibility for operations impacting decisions.

Application Closing Date
22nd March, 2022.