IT Service Desk Engineer - Team Lead at Growth in Value Alliance (GVA) Partners Limited

Growth in Value Alliance (GVA) Partners Limited is a business advisory and market intelligence services firm. Our objectives are to assist organizations to achieve their growth aspirations by providing market intelligence, strategy blueprint, IT solution delivery expertise and business operation improvement capabilities.

We are recruiting to fill the position below:

Job Title: IT Service Desk Engineer - Team Lead

Location: Lagos
Employment Type: Full-time

Description

• Our client requires the service of a highly skilled IT Service Desk Engineer, Team Lead.
• The primary objective of the role is to provide first time resolution

Responsibilities

• Responsible for managing Service Desk communications with end to end support.
• Responsible for Incident Handling, Service Requests and Escalation Management.
• Responsible for supervising & managing the day to day Service Desk activities.
• Responsible for incident, requests, escalation management.
• Ensure 100% SLA compliance & Driving initiatives to improve SLAs by analysis and Responses
• Owner for Daily / Weekly / Monthly reviews for the tower
• Manage junior & senior service desk engineers and their performance.
• Professional and proactive approach in resolving End User issues

Requirements

• Bachelor’s Degree in Computer Science or any related discipline
• Minimum of 9 years’ experience in area of specialization
• Solid experience in a helpdesk or technical support environment
• ITIL Certified

Application Closing Date
31st March, 2022.