IT Service Desk Engineer at Growth in Value Alliance (GVA) Partners Limited

Growth in Value Alliance (GVA) Partners Limited - Our client is recruiting suitable candidates to fill the position below:

Job Title: IT Service Desk Engineer

Location: Lagos

Job Brief

• Our client requires the service of highly skilled IT Service Desk Engineers at mid (6) and senior (6) levels. The primary objective of the role is to provide the first-time resolution.

Responsibilities

• Responsible for managing Service Desk communications with end to end support.
• Responsible for Incident Handling, Service Requests and Escalation Management.
• Responsible for mentoring junior service desk engineers
• Responsible for incident, requests, escalation management.
• Managing Incidents, Requests, Problem & IMAC
• Support the following technologies: Windows 10, MS Office, Basic LAN /WAN Issues, Wi-Fi Configuration, Application Software Configuration.
• Professional and proactive approach in resolving End User issues

Requirements

• Bachelor’s Degree in Computer Science or any related discipline.
• 4 - 6 years experience in a helpdesk or technical support environment.
• Strong analytical and problem-solving skills.
• ITIL certification is an advantage.

Application Closing Date
31st March, 2022.