Client Relationship Manager at IT Horizons Nigeria Limited

IT Horizons is Africa’s partner of choice in all things relating to Information Communication Technology, (ICT). With a staff strength rich in knowledge, skill and expertise, we have all it takes to attend to all your technology needs. Our ultimate goal as a brand is to drive a world-class transformation through your business using technology.

Over the years, we have successfully addressed some of our clients’ most complex business challenges through strategic planning, development, implementation, and integration of highly innovative, flexible and customizable IT services and solutions. A systems integrator ICT company with a clear focus in technology enabled solutions and professional services.

We are recruiting to fill the position below:

Job Title: Client Relationship Manager

Location: Gbagada, Lagos
Employment Type: Full-time

Job Summary

• The position is responsible for developing, maintaining and managing sales activities of the business within Lagos environs, as well as developing and implementing an innovative, growth-focused commercial strategy, focused primarily on new opportunities and markets.

Job Description

• Directing strategy towards the profitable growth and operation of the company.
• Represents the company externally to enhance and strengthen the company’s profile and optimizes all business development opportunities.
• Maintains a good level of understanding and knowledge of the Company’s products and services, ensuring that customer queries can be captured and dealt with accurately and appropriately
• Ensures that all commercial activities meet or improve on budget, cost, volume and efficiency targets (Key Performance Indicators (Key Performance Indicators)) in line with business objectives.
• Achieve growth and hit sales targets by successfully meeting set targets
• Build and promote strong, long-lasting customer relationships by partnering with them and understanding their needs
• Work with the Head of Sales & Marketing to ensure consistent lead generation.
• Support the Head of Sales & Marketing in preparing and implementing annual work and resource plans; support their applicability within the overall company strategy.
• Identifies business opportunities by identifying prospects and evaluating their position in the industry; researching and analyzing sales options
• Maintains relationships with clients by providing support, information, and guidance; researching and recommending new opportunities; recommending profit and service improvements
• Making accurate cost calculations to provide customers with quotations
• Achieve growth and hit sales targets of the organization through effective planning and budgeting.
• Design and implement a strategic business plan that expands company’s customer base and ensure its strong presence
• Present sales, revenue and expenses reports and realistic forecasts to your line manager
• Collaborate with Technical team on sales technology initiatives
• Ensure correct usage of CRM and other sales applications
• Train and ensure adherence to sales process
• Contributes to team effort by accomplishing related results as needed
• Ensure that all sales representative activities are in accordance with the guidelines of the Company’s Code of Conduct.
• Accomplishes marketing and organization mission by completing related results as needed.
• Protects organization's value by keeping information confidential.
• Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
• Liaise with vendors and other IT personnel for problem resolution
• Develops qualified leads and generate new business in line with the Company’s commercial target
• Builds effective relationships with potential clients and existing customers
• Speaks positively and enthusiastically about the Company and its products and services to ensure that a professional company and brand image is always provided to customers and colleagues
• Acts as spokesperson for the company at industry events

Job Specifications and Qualifications

• University degree in Economics, Business Administration, or relevant discipline
• Master’s degree from a recognized University will be an advantage
• Membership of professional management associations will be an added advantage
• Minimum of 4 years’ work experience in ICT / Telecoms or related industry

Application Closing Date
11th April, 2022.