Growth in Value Alliance (GVA) Partners Limited - Our client is recruiting to fill the position below:
Job Title: Quality Assurance / Control (QA / QC) Consultant
Location: Lagos
Slot: 2
Overview
- Our client is seeking to hire highly knowledgeable Quality Assurance / Control Experts (2) to lead the team.
Responsibilities
- Driving the efficiency and effectiveness of the Incident Management process
- Designs and oversees the validation of performance metrics against success criteria to ensure effective control of expected deliverables.
- Monitoring the effectiveness of Incident Management and making recommendations for improvement – KPI / Metric measurement
- Driving and Managing Major Incident Process
- Developing and maintaining the Incident Management process and procedures
- Review and auditing the process
- Ensuring that all Infra teams follow the Incident Process for every incident
- Provide ITIL best practice service management consulting at a strategic, design, and operational level
- Development and delivery of IT process/service metrics and reporting.
- IT quality assurance, including data analytics, change management
- Coordinate interfaces between Problem Management and other Service Management Processes
- Receives, logs and allocates a priority, in collaboration with the initiator, to all Request for Change (RFCs) that are totally impractical
- Chairs all CAB and Emergency Change Approval Board (ECAB) meetings including that required for urgent RFCs
- Reviews all implemented changes to ensure that they have met their objectives; refers back any that have been backed out of have failed
- Produces regular and accurate management reports
- Provide ITIL best practice service management consulting at a strategic, design, and operational level for the Customer’s environment.
Requirements
- Bachelor's Degree in Computer Science or any IT related discipline
- Minimum of 6 years in IT quality assurance role.
Application Closing Date
31st March, 2022.
Sorry, this listing is no longer open.
https://www.hotnigerianjobs.com/hotjobs/422381/quality-assurance-control-qa-qc-consultant-at-grow.html