Sales Associate at Virtual PALyn

Virtual PALyn, a Business and Consulting company, is recruiting suitable candidates to fill the position below:

Job Title: Sales Associate

Location: Yaba, Lagos
Employment Type: Full-time

Job Description

• Welcome customers by greeting them; assisting them.
• Direct customers by escorting them to racks and counters; suggesting items.
• Answer phone calls, inquiries, and requests, and handle them when appropriate
• Advise customers by providing information on products by building confidence; offering suggestions and options.
• Stay knowledgeable about all products and services.
• Document sale by creating, updating customer profile records and sending invoices, and following up on payments.
• Process payments by totalling purchases; processing cash and store or other credit cards.
• Keep clientele informed by notifying them of preferred customer sales and future merchandise of potential interest.
• Ensure the work area or shop space is clean and organized at all times.
• The market offers to other businesses and clients; especially during festive periods.
• Contribute to team effort by accomplishing related results as needed.
• Run errands and deposit cash into the bank if needed.
• Record inventory records and communicate low stock to supervisor.
• Close sales by building rapport with potential accounts; explaining product and service capabilities; overcoming the objection.
• Drive the sales of products and services by achieving or exceeding sales targets.
• Provide customers with product options as well as convince them to buy new products and products on promotion.
• Take orders from the website, pack them, and deliver them to the client.
• To communicate all orders to the delivery company; diligently writing the name, phone no, and address of the recipient.
• Responsible for booking, receiving, tracking, and stocking all items ordered to determine shipment status.
• Involved in the reconciliation of physical stock with the stock in the system and warehouse.
• Notify the supervisor when stock levels are down to tock.
• Record expiration dates of products and notify the team when products are reaching the end of their shelf life.

Other Responsibilities:

• Scheduling in-store deliveries and packages to be shipped out.
• Resolves escalated or difficult issues regarding client complaints and other matters.
• Assist in taking pictures, editing, and, preparing them to be posted on social media channels.
• Assist to plan, coordinating and managing a schedule of activities across all social media platforms such as Instagram, and WhatsApp.
• Liaise with the inventory, logistics, and, procurement team for delivery to client’s/customers destinations.
• Ensure detailed submission of weekly/monthly sales reports analytics & analysis of monthly sales) to the Management.
• Ensure the business always has adequate and suitable resources to run efficiently (e.g. people, material, equipment, etc,.).
• Work with the sales team to close sales and ensure the target is met.
• Manage and resolve customer complaints. Give final judgment on a resolution to customer complaints resulting from purchases.

Requirements

• Interested candidates should possess a Bachelor's Degree / HND / OND qualification with 3 - 5 years work experience.

Salary

• N50,000 monthly.

Application Closing Date
29th March, 2022.