Hotel Customer Service Officer at Springpark Yaad Hotel

Springpark Yaad Hotel - We are an all-in-one hospitality concept for Business, Leisure, Entertainment, Events and Health/Fitness facilities with personalized Five Star services delivered by well trained professional and courteous staff.

Our secured location in Osborne Foreshore places our guest at the heart of the business community and yet in an environment of calm and professionalism, thriving in a serene ambiance whilst connecting to both local and international business communities. Our location in the exclusive Osborne private estate guarantees privacy and security which make us a delight for both foreign and local guests.

We are recruiting to fill the position below:

Job Title: Hotel Customer Service

Location: Lagos
Employment Type: Full-time

Responsibilities

• Checking guests in and out.
• Receiving and managing reservations made online and telephonically.
• Verifying guests' payment methods during check-in.
• Assigning rooms to guests and informing them of any specials offered by the hotel.
• Organizing transport services for guests at their request.
• Providing guests with information about the hotel.
• Keeping abreast of attractions that may be of interest to guests.
• Serving as a host at conferences, and ensuring that all relevant preparations are made for the event.

Requirements

• High School qualification or equivalent.
• 2 - 10 years work experience.
• Previous hospitality experience would be advantageous.
• Strong written and verbal communication skills.
• Well-presented and professional appearance.
• Competency with Microsoft Office.
• Ability to learn on the job.
• Excellent customer service skills.
• Must have flexible hours.

Salary
N35,000 / month.

Application Closing Date
3rd April, 2022.