Field Support Technician at ipNX Nigeria Limited

ipNX Nigeria Limited is one of Nigeria’s fastest growing Information and Communications Technology companies. In our business, we connect everything - people, information, and services. We are specialized in network connectivity, and delivery of internet, telephony, television as well as cloud-based software application services to corporate and residential customers.

We are recruiting to fill the position below:

Job Title: Field Support Technician

Location: Lagos
Employment Type: Full-time

Purpose of the Job (Brief)

• The Field Support Specialist will supervise teams responsible for maintenance of cable and termination, Commissioning and Testing Equipment of fibre drop cables networks on the Roads Telecommunications Service networks.
• This will include repairing any Fibre or Copper Cable break. This role is responsible for carrying out planned and contingency operations and maintenance (O&M) services in accordance with approved procedures and safety standards.

Responsibilities

• Coordinate user support efforts by diagnosing network and device problems and implementing technical or procedural solutions.
• Implements proactive maintenance and sets up system monitoring, to reduce equipment failure and incident response time.
• Execute Planned Preventative Maintenance schedule; working as part of the team to deliver effectively, on time & within budget.
• Maintain the highest standards for safety and actively promote a world-class safety culture in all aspects of operational procedure.
• Adhere to daily & weekly checks to ensure smooth operation of sites, keeping up to date & accurate records.
• Ensure all work carried out is done so within the Health &Safety requirements.
• Lead tactical response teams to resolve specific technical issues by delivering root-cause remediation and successful timely implementation of Engineering Operations.
• Ensure continuous improvement efforts on infrastructure through monitoring of compliance to standards of procedures and policies, while delivering performance against agreed metrics .
• Manage maintenance and repair programs, making sure there are no service failures.
• Perform efficient field service activities, including on-site installation, upgrades, preventive maintenance and system repairs.
• Maintain routing plans, network maps, and disaster recovery plans to aid business continuity in the event of an unforeseen service disruption.
• Enable the division to deliver 100% uptime on all lastmile infrastructure.
• Responsible for the on-site management of sub-contractors and vendors, ensuring that all work performed is in accordance with established practices and procedures.
• Managing the relationship with Facility managers and their facility staff.
• Monitor vendor RAMS (Risk Assessment Method Statements) and MOPs (Methods of Procedures) and ensuring all safety procedures are adhered to while performing work.
• Solve a broad range of hardware and/or software problems of varying scope and complexity.
• Motivate and coordinate maintenance teams for individual supervision, support and performance evaluations.

Educational Qualifications & Functional Skills

• Bachelor’s Degree or Higher National Diploma in Electrical Engineering, Mechanical Engineering or relevant discipline.
• Fundamental knowledge of network design and layout as well as low voltage (copper/ fibre) cabling.
• Ability to confidently communicate with personnel at all levels of the organization.
• Extensive technical knowledge deploying and managing network and infrastructure environment.
• Well organized, articulate and has numerate skills.
• Knowledge of network hardware configuration and management, including routers, firewalls, switches etc.

Work Experience

• 2+ years of Fibre/FTTH Operations.
• Fundamental knowledge of network design and layout as well as fibre cabling.
• Experience in Vendor Management.
• Experience working in a Service Provider environment and providing technical support to end customer solutions.

Application Closing Date
16th April, 2022.