Customer Service Call Center Agent at BBOXX Limited

BBOXX is a UK-based Next Generation Utility company providing affordable, reliable and clean energy solutions to meet off-grid customers’ energy needs. We are fully vertically integrated, controlling every part of our customer experience.  having already impacted over 2 million customers' lives with our solar home systems (SHS) so far and diversification into clean cooking and other utilities underway, we have 1000+ staff working across five offices in Europe, Asia and Africa - who are waking up every morning to transform the lives of our customers and to unlock their potential.

We are recruiting to fill the position below:

Job Title: Customer Service Call Center Agent

Requisition No.: req1239
Location: Ikeja, Lagos
Reporting to: Customer Service Call Centre Supervisor

Role Brief

• Make outgoing calls to customers across Bboxx portfolio, in accordance with our aftersales debt management processes; receive incoming calls from customers with technical issues, and make follow up calls to monitor and improve customer satisfaction; carry out other customer interactions as required.

What you can expect to be doing

• Contact BBOXX customers by phone, and encourage adherence to payment plan
• Handle incoming calls and provide solutions/advice to customers
• Monitor and respond to incoming SM
• Make follow up calls to increase customer satisfaction and ensure no outstanding issues remain
• Maintain and update customer data in CRM
• Identify and escalate priority issues
• Complete call log
• Follow BBOXX sales and aftersales processes.

Description of Tasks

• Accurate data entry and navigation of CRM
• Make outgoing calls to customers who are behind on payment plan, and follow up calls to those who have previously contacted with technical issues
• Receive incoming calls from customers with technical issues
• Respond by phone to requests for help or information made through our SMS system
• Escalate customer issues that are not easily solved by telephone
• Make calls in accordance to all relevant sales and aftersales processes

What we are looking for

• Ideal candidate will be High-school educated and may have previous call centre / sales experience.

Desired skills include:

• Excellent verbal communication skills
• Ability to understand and adapt to customer needs
• Excellent data entry skills and attention to detail
• Organisation and time management
• Customer Service orientation
• Resilience when faced with stress; Positive attitude and energy
• Persuasiveness and problem solving skills.

Application Closing Date
Not Specified.