Customer Service Officer at Owlman PRS

Owlman PRS specializes in domestic and corporate Human Resources Management, Public Relations, Digital Marketing, and Social Media Management.

We are recruiting to fill the position below:

Job Title: Customer Service Officer

Location: Surulere, Lagos
Employment Type: Full-time

Job Description
Call Center Representatives complete customer service tasks that ensure customers have the information and assistance they need and maintain the company’s positive reputation. They often have the following responsibilities:

• Take customer calls and provide accurate, satisfactory answers to their queries and concerns
• De-escalate situations involving dissatisfied customers, offering patient assistance and support
• Call clients and customers to inform them about the company’s new products, services, and policies
• Guide callers through troubleshooting, navigating the company site, or using the products or services
• Review customer or client accounts, providing updates and information about billing, shipping, warranties, and other account items
• Collaborate with other call center professionals to improve customer service
• Help to train new employees and inform them about the company’s customer management policies.

Requirements

• Candidates should possess a Bachelor's Degree / HND / OND qualification with 1 - 4 years work experience.

Salary
N50,000 - N70,000 monthly.

Application Closing Date
14th April, 2022.