Hamilton Lloyd and Associates - Our Client is a franchised wholesale Electronics company. Due to internal expansion, they have decided to hire a Sales Technician.
Job Title: Sales Technician
Location: Lagos
Reports to: Service Centre Supervisor
Role Summary
- Candidate should have a good knowledge of troubleshooting and repairs of Air Conditioners, Refrigerators, Freezers, Washing Machines, Gas Cookers, Vacuum Cleaners, and Microwaves.
Tasks
- Disassemble appliances so that problems can be diagnosed and repairs can be made.
- Bill customers for repair work, and collect payment.
- Trace electrical circuits, following diagrams, and conduct tests with circuit testers and other equipment to locate shorts and grounds.
- Service and repair domestic electrical and/or gas appliances such as clothes washers, refrigerators, stoves, and dryers.
- Replace worn and defective parts such as switches, bearings, transmissions, belts, gears, circuit boards, or defective wiring.
- Talk to customers or refer to work orders in order to establish the nature of appliance malfunctions.
- Reassemble units after repairs are made, making adjustments and cleaning and lubricating parts as needed.
- Record maintenance and repair work performed on appliances.
- Provide repair cost estimates, and recommend whether appliance repair or replacement is a better choice.
Knowledge:
- Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction
- Mechanical - Knowledge of machines and tools, including their designs, uses, repair, and maintenance.
Skills:
- Repairing - Repairing machines or systems using the needed tools.
- Equipment Maintenance - Performing routine maintenance on equipment and determining when and what kind of maintenance is needed.
- Troubleshooting - Determining causes of operating errors and deciding what to do about it.
- Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
- Equipment Selection - Determining the kind of tools and equipment needed to do a job.
- Quality Control Analysis - Conducting tests and inspections of products, services, or processes to evaluate quality or performance.
- Operation Monitoring - Watching gauges, dials, or other indicators to make sure a machine is working properly.
- Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
- Judgment and Decision Making - Considering the relative costs and benefits of potential actions to choose the most appropriate one.
Abilities:
- Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
- Manual Dexterity - The ability to quickly move your hand, your hand together with your arm, or your two hands to grasp, manipulate, or assemble objects.
- Finger Dexterity - The ability to make precisely coordinated movements of the fingers of one or both hands to grasp, manipulate, or assemble very small objects.
- Inductive Reasoning - The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
Educational /Professional Qualification
- OND, HND Electrical/ Electronics or related discipline.
Experience:
- Minimum of 3 years hands-on post-qualification experience in the electronics service centre or related industry.
Application Closing Date
29th October, 2014.
How to Apply
Qualified candidates should forward an updated version of their CV's to:
[email protected]
Note: Please indicate title of the job as subject of the mail. Only qualified candidate will be contacted.