French Customer Service Officer at Legend Global Interiors

Legend Global Interiors - With decades of experience in the business of interiors, Legend Interiors Ltd has been bringing inspiration, comfort and luxury to various homes across Nigeria. We are known as the one-stop place for all your interiors and luxury needs.

We are recruiting to fill the position below:

Job Title: French Customer Service Officer

Location: Delta
Employment Type: Full time

Job Description

• Represent the company and our customer service philosophy with the utmost integrity while delivering world class customer service.
• Add value for customers by building relationships and trust through customer interactions.
• Maintain an in-depth and up to date knowledge of products and sales techniques, become a product expert.
• Identify and communicate trends and improvements which could help drive our business.
• Assist with a variety of inquiries related to customer orders, product information, and company policies.
• Process all global direct customer exchanges and work with Customer Service team to ensure timely processing
• Refine sales skills through on-going participation in sales meetings, training.
• Promote teamwork by assisting and sharing information with other CSRs
• Contribute impactful sales, service, and knowledge that will propel the company towards exceeding team goals and sales plans.
• Meet and exceed all performance objectives and metrics set in scorecards
• Exhibit a professional and positive attitude and possess exceptional interpersonal skills.

Requirements
Education and Experience:

• B.Sc / HND in Mass Communication or any related field
• 2 years of customer service experience
• Familiarity with basic IT systems and functions

Knowledge, Skills & Abilities:

• Analytical - Collects and researches data; Uses intuition and experience to complement data; Designs work flows and procedures.
• Fluent in speaking french
• Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics
• Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service
• Responds to requests for service and assistance; Meets commitments.
• Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality
• Remains open to others' ideas and tries new things.
• Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
• Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.
• Quality Management - Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness.
• Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
• Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values
• Benefits organization through outside activities; Supports affirmative action and respects diversity.

Remuneration
N100,000 Monthly.

Application Closing Date
15th April, 2022.