Customer Service Representative at Start Innovation Hub

Start Innovation Hub is an ICT firm with an innovation lab in Uyo, Nigeria. We serve as an opportunity centre for technical talents and local businesses to leverage technology and start up faster. We provide an all-in-one open space and business centre facilities for talents and entrepreneurs, to take advantage of Nigeria’s strength and capitalize on opportunities in the global economy.

We aim at stimulating economic growth in the technology community by providing key ingredients like seed funding and mentorship to early-stage  entrepreneurs. We also provide other services centered around networking opportunities, peer review, pitch development, product testing and introduction to investors.

We are recruiting to fill the position below:

Job Title: Customer Service Representative

Location: Uyo, Akwa Ibom
Employment Type: Full Time

Job Description

• Tackle customer challenges and quickly solve problems that may arise before, during or after business transactions.
• Engage with customers across multiple platforms including chat, social media, phone, and email.
• Acknowledging and resolving customer complaints
• Keep records of customer interactions, process customer accounts, and file documents
• Knowing our services inside and out so that you can answer questions
• Communicating and coordinating with colleagues as necessary
• Providing feedback on the efficiency of the customer service process.
• Generate sales leads
• Build sustainable relationships and trust with customers through open and interactive communication.
• Document trends and patterns in customer experiences to develop creative solutions that aid both our customers and your colleagues across all teams, including design, operations, and marketing.

Qualifications

• Minimum Qualification: 1st Degree.
• Experience Level: Mid level.
• Experience Length: 2 years.
• Excellent written and verbal communication skills and a knack for the social media one-liner.
• Proficiency with multiple social media platforms, Google Suite, and other communication apps.
• Customer orientation and ability to adapt/respond to different types of characters
• Analytical and problem-solving skills.
• Excellent listening skills and an empathetic voice and manner
• Good knowledge of computer software and office systems.
• You’re the kind of person who is on it before being asked. You believe in striking that perfect balance between dreaming and doing. You’re motivated and highly focused.
• We’re masters of prioritization. You can pivot and shift priorities with complete flexibility. Regardless of when distractions arise, your time management and resource planning skills keep everything running smoothly.
• We communicate, even when it’s hard so we value your intentional and constructive feedback that  moves the business forward.
• We are curious and creative. You must believe in everyday adventure and you can learn something (big or small) in everything we do.

Application Closing Date
Not Specified.